Refund and Returns Policy
📦 Return and Refund Policy of Shenzhen Guixin Daily Necessities Co., Ltd.
I. Return Time Limit (7-Day Hassle-Free Return)
We are committed to providing high-quality products and a satisfactory shopping experience. If you are not satisfied with the daily necessities purchased, you may apply for a return and refund within 7 calendar days from the date of receipt.
- Calculation: The 7-day period starts from the date you (or your designated recipient) actually sign for the goods.
- Applicability: This policy applies to all products purchased through the official website (WordPress independent station) of Shenzhen Guixin Daily Necessities Co., Ltd.
II. Return Conditions
Please ensure that the product you are returning meets all the following conditions, otherwise we may not be able to process your return request:
- Time Limit: The return request must be submitted within 7 days after receiving the product.
- Product Condition: The item must be in a new, unused, unwashed, unaltered, and undamaged condition.
- Original Packaging: The product must be returned with its original packaging (such as boxes, tags, protective film, etc.) intact.
- Complete Accessories: All accompanying accessories, manuals, free gifts, and invoices (if applicable) must be returned together.
- Non-Returnable Items: For hygiene or special nature reasons, the following items are generally not accepted for return (unless defective):
- Personal care products that have been unsealed or used close to the body.
- Products customized or engraved according to customer specifications.
- Clearance or special-priced items explicitly marked as “No Returns/Exchanges” on the product page.
III. How to Initiate a Return
Please follow the steps below to ensure a smooth return process:
- Contact Customer Service: Within the 7-day limit, contact our customer service staff to submit a return application via one of the following methods:
- Email: Alice@kitchengx.com
- Contact Phone: +852 8226 1905
- Online Customer Service: “Customer Service Center” located in the bottom right corner of the website.
- Provide Information: Please provide your Order Number, Reason for Return, and Product Photos (if due to quality issues).
- Await Approval: Our customer service team will conduct a preliminary review within 2 business days of receiving your application and provide you with the Return Address and a Return Merchandise Authorization (RMA) number.
- Ship the Item Back: You must ship the item back within 7 calendar days of receiving the return address. Please include your order number and RMA number inside the package.
IV. Shipping Fee Responsibility
The party responsible for the return shipping cost depends on the reason for the return:
| Return Reason | Shipping Fee Borne By |
|---|---|
| Product Quality Issues or Transit Damage | The Company. Please pay the shipping fee first; we will refund the shipping cost (up to the amount of your original order shipping fee) along with the product refund. |
| No Reason Return (Change of Mind) | The Customer. You are responsible for the shipping costs to return the item. |
V. Refund Processing
- Refund Audit: We will complete the final inspection within 3 business days after receiving the returned package and confirming it meets all return conditions.
- Refund Time: Once approved, the refund will be initiated immediately. The amount will be returned to the original payment account.
- Refund processing typically takes 3-10 business days to reach your account (the exact time depends on your payment platform and bank processing speed).
- Refund Amount:
- Non-Quality Issue Return: The original price of the product will be refunded. If your order involved a promotion or discount, the actual amount paid will be refunded.
- Quality Issue Return: The original price of the product + original order shipping fee + your paid return shipping fee (up to the limit) will be refunded.
VI. Exchange Policy
If you require an exchange, please follow the “Return” process to send back the original item and place a new order on the website for the desired product. We do not offer direct exchange services.